How can we help?

Purchases

How much is Premium?

Premium is a one-time $2.99 lifetime unlock in the US App Store. The App Store displays the exact price in your region before purchase. There is no subscription, free trial, or automatic renewal.

How do I restore a purchase?

Open Profile, select the Premium card, then tap Restore purchase. Use the same Apple ID that made the purchase.

How do I request a refund?

Apple handles App Store payments and refunds. Visit reportaproblem.apple.com.

Your data

Does Leap Journey sync between devices?

No. Profiles, logs, notes, memories, and photos stay on the device where they were created. There is no account, cloud sync, or partner-sharing service.

How do I delete a child's data?

Open Profile, tap Edit on the child card, then choose Delete [name] and data. Confirming permanently removes that profile, its logs and insights, and saved memories and photos from the device. Individual memories can also be deleted from the Journey screen.

How do I turn off reminders?

Open Profile and turn off Daily log reminder, or revoke notification permission in iOS Settings. Reminders are scheduled locally.

Using the app

How do I export a doctor report?

Open Profile and select Pediatrician report. Choose a month to generate a PDF, then use the system share sheet. The report is generated locally; it leaves the device only when you choose where to share it.

How do I correct a daily log?

Open the Log tab and submit the same date again. The entry for that date is updated rather than duplicated.

Is this medical advice?

No. Leap Journey is an educational tracking tool and does not diagnose or treat. Ask a qualified health professional about concerns. For urgent or emergency concerns, contact local emergency services.

Contact

Email support@nurtura.app with the device model, iOS version, and a description of the issue. Do not email sensitive child notes or photos unless they are necessary for the request.